Goodbye, IntercomExport

IntercomExport ( service has been shut down on 18 March 2021.

Why are you shutting it down?

We built IntercomExport in 2018 to help teams get access to their Intercom data so they can analyze it and build reporting from it as a way to understand their customers. Since we have been focusing all of our energy on our main product Prodsight which delivers on this mission in a more impactful way.

We are grateful to all the IntercomExport customers for supporting us in the early days and sharing their use cases which helped us build Prodsight.

What happens next?

  • Any remaining prepaid subscription fees have been automatically refunded
  • The service will no longer be accessible after this date
  • All data will be erased from our systems.

What are my alternatives?

If you’re relying on IntercomExport we have prepared a list of potential alternatives.

  • Intercom have since improved their exporting capabilities
  • Prodsight for auto-tagging and sentiment analysis of support tickets, reviews and other customer feedback
  • Help Desk Migration for migrating data between support systems

We’d like to thank you again for your custom and wish you the best of luck.