Human-like automated feedback tagging with User Intent
We’re delighted to announce that our new AI-powered User Intent…
How Support Tagging Boosts Product-Support Collaboration
Every single support leader has either just finished a significant…
Podcast: How to Build a Tagging Taxonomy
Our CEO Tadas Labudis appeared on the Customer Support Leaders…
How to build a strong tag taxonomy to analyze customer feedback
Companies talk to customers every day via a wide range…
Intercom conversation tagging: Manual vs Tag Rules vs Prodsight
Intercom conversation leaves a trail of valuable data around the…
Why you should stop tagging tickets in your support platform
Insights from feedback data, such as support tickets can be…
How to automatically tag Zendesk tickets to supercharge reporting
Zendesk is an extremely powerful platform, but sometimes it can…
2 things to consider before you export your Intercom data
Intercom is extremely useful for increasing customer loyalty and driving…
Top 5 Intercom conversation tagging challenges
Intercom is a powerful tool for business growth, allowing businesses…
How to identify customer issues in Intercom and Zendesk conversations
The challenge Chat-based support systems like Intercom and Zendesk make…