"Prodsight increased our understanding of customer pain points through analysis of support data without any manual effort from our busy support team. Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort."
"We're really enjoying Prodsight and it's been a huge help to our monthly reporting. As a customer-first business, it enables us to analyse data on a top and granular level, and create really strong feedback loops between teams."
"With Prodsight, we were able to put out meaningful content, increase our Intercom Resolution Bots coverage, and within three months achieve a ticket deflection rate of over 25%!"
"Prodsight helps us analyze our Intercom client conversations. It mixes beautiful, usable design with powerful text analytics that allows us to pinpoint key issues collected from our users."
"Prodsight helps inform our product roadmap. We discovered that customers were confused about the plans on our pricing page. After launching our update, Prodsight helped us measure the drop in conversation volume related to pricing, so we knew the update had a positive impact."