Automated Zendesk Ticket Analysis
Get deeper insight into your Zendesk tickets with Prodsight's AI-powered auto-tagging
Trusted by leading brands
How does it work?
Prodsight automatically tags your data based on a custom tagging taxonomy.
Easily create tailored topics and track specific aspects that matter to you and your business.
Discover Topics with AI
Prodsight scans your data daily and surfaces new frequently mentioned topics as Topic Suggestions.
This helps you keep on top of emerging customer issues and resolve them before they escalate.
Monitor Customer Sentiment
Prodsight analyzes the sentiment of every customer message and turns that into a Net Sentiment Score.
Sentiment analysis allows you to understand which areas drive the most customer friction and improve your customer experience.
Get Historic Insights
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Book a demo
Schedule a demo to learn how you can improve your customer experience with customer feedback analytics.