Automate your Zendesk ticket tagging

  • Fully customizable automated tagging
  • Works with Zendesk and 100+ other data sources
  • Supports 100+ languages
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Prodsight automatically tags Zendesk tickets
The OLD way

Inconsistent and time-consuming

You need actionable customer insights to scale efficiently but the current system isn't working

Zendesk manual tagging doesn't scale
OPTION 1: Manual Tagging

Manual tagging doesn't scale

As your Zendesk ticket volume grows, manual tagging quickly breaks down. This leaves you in the dark as to what are the true contact reasons and which customer issues need to be prioritized.

  • Time drain on your agents and support queue
  • Long tag lists make it hard to pick the right tag
  • Inconsistent tagging between agents
Option 2: Zendesk AUTO-Tags

Automated generic tags

Zendesk can auto-tag your tickets but tends to pick up on generic words rather than capture specific issues your customers are experiencing with your product.

I don't like how Zendesk applies the automatic tags to our tickets, most of the proposed tags are incorrect.

Stefano on Zendesk Forum
Zendesk auto-tagging pulls out generic words and phrases
The PRODSIGHT way

Ticket auto-tagging that you control

Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before

Connect Zendesk to Prodsight in less than a minute
STEP 1

Connect your Zendesk account

Connecting your Zendesk account to Prodsight is simple and straightforward. Prodsight will begin analyzing your historic tickets as soon as you make the connection.

  • Super quick - takes less than a minute
  • Your data is safe and secure
  • GDPR-compliant
STEP 2

Create the topics that you want to track

Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.

  • Track any customer issue, feedback or request
  • Pick from hundreds of Topic Suggestions
  • Organize topics into Groups for high-level trends
  • Drill-down into topics with Subtopics
Build a Prodsight topic taxonomy
topic group breakdown
Screenshot 2021-04-15 155739
STEP 3

Get real-time reporting on customer issues

Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.

Track topics trends, understand what matters the most to your customers and take decisive action.

  • Real-time topic trends, charts & graphs
  • Automated Sentiment Analysis
  • Collaborate with team mates or export reports
STEP 4

Prodsight tags automatically sync back to Zendesk

Prodsight will analyze the subject and description of all incoming Zendesk tickets and automatically populate Zendesk ticket fields based on detected sentiment and topics.

  • Auto-populate Zendesk Ticket Custom Fields
  • Route and auto-assign tickets in Zendesk
  • Run advanced tag reports in Zendesk Explore
Sync Prodsight sentiment and topics back to Zendesk ticket fields
Zendesk ticket tagging
Centralize all customer feedback
STEP 5

Centralize all your customer feedback

Prodsight can not only analyze your Zendesk tickets but also online reviews, NPS, surveys and all other customer feedback in one place. 

  • Analyze reviews from 85 platforms
  • Import surveys & NPS from 200+ of apps via Zapier
  • Use our API to sync with your own data source

Works with 100+ languages

All your multi-lingual feedback will be automatically translated for consistent analysis

These companies have already automated their customer insights

Zenoti
Storyblocks
Later
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Daye
5/5
"Prodsight increased our understanding of customer pain points through analysis of support data without any manual effort from our busy support team. Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort."
Gemma Johnson
Head of Customer Success
4.5/5
"Prodsight automatically analyzes and tags feedback from different channels and centralizes it into one place. This is very helpful for sharing insights with my product team, making improvements, and keeping our finger on the pulse with our customers. It has saved so much time compared to doing it manually."
Daniella Latham
Senior Product Marketing Manager
Prodsight reviews

Top-Grade Security

We are GDPR compliant and take the security and privacy of your data seriously

GDPR Compliant

Prodsight complies with the EU’s GDPR legislation on storage and deletion of user data.

Secure Infrastructure

We only use AWS and GCP infrastructure that meets the highest security standards.

Virtual Private Cloud

All of our servers are within our own virtual private cloud (VPC) that prevent unauthorized requests.

Access Control

Control which users can manage, view, and edit data within your Prodsight workspace.

It's time to put tagging on auto-pilot

  • Takes less than 60 seconds to connect your account
  • Concierge-style onboarding to help you make the switch
  • GRPR-compliant with top-grade security and privacy
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