Automate your Zendesk ticket tagging
The OLD way
Inconsistent and time-consuming
You need actionable customer insights to scale efficiently but the current system isn't working
OPTION 1: Manual Tagging
Manual tagging doesn't scale
As your Zendesk ticket volume grows, manual tagging quickly breaks down. This leaves you in the dark as to what are the true contact reasons and which customer issues need to be prioritized.
Option 2: Zendesk AUTO-Tags
Automated generic tags
Zendesk can auto-tag your tickets but tends to pick up on generic words rather than capture specific issues your customers are experiencing with your product.
The PRODSIGHT way
Ticket auto-tagging that you control
Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before
Connect your Zendesk account
Connecting your Zendesk account to Prodsight is simple and straightforward. Prodsight will begin analyzing your historic tickets as soon as you make the connection.
Create the topics that you want to track
Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.
Get real-time reporting on customer issues
Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.
Track topics trends, understand what matters the most to your customers and take decisive action.
Prodsight tags automatically sync back to Zendesk
Prodsight will analyze the subject and description of all incoming Zendesk tickets and automatically populate Zendesk ticket fields based on detected sentiment and topics.
Centralize all your customer feedback
Prodsight can not only analyze your Zendesk tickets but also online reviews, NPS, surveys and all other customer feedback in one place.
Works with 100+ languages
All your multi-lingual feedback will be automatically translated for consistent analysis
These companies have already automated their customer insights
We are GDPR compliant and take the security and privacy of your data seriously