Zendesk insights with zero tagging

Prodsight automatically tags your Zendesk tickets so you can identify the most important issues and improve your product

Still tagging Zendesk tickets?

Tired of tagging messages and creating reports that go out of date as soon as you publish them?

Get real-time insight into your customer issues without any tagging with Prodsight.

Prodsight gives us unlimited power. It’s like having a person that knows everything about our customers that we can communicate with whenever we want. Without it, we’d struggle to fully understand our customers.

Michał Gaździk

Product Owner, Brand24

AI Topic Discovery

“Tell me something I don’t know”. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.

Our AI suggests topics such as pricing complaints, technical issues and cancellations

Custom Topics

Create your own custom topics to track specific elements or features of your platform.

Use sub-topics to drill-down into topics to identify underlying issues.

Retrospective Tagging

Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.

Change or update your topics whenever you want, all the relevant messages will be added automatically.

Sentiment analysis

Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.

See the sentiment for every single support message you’ve received.

Benefits

Find customer issues

Prodsight automatically discovers topics mentioned by your customers

Prioritise effectively

Quantify customer issues and prioritize your efforts based on data

Measure your impact

See what impact your changes have on conversation volume and sentiment

You are in great company

Helping Awesome Teams Get closer to their customers

"Prodsight helps us analyze our Intercom client conversations. It mixes beautiful, usable design with powerful text analytics that allows us to pinpoint key issues collected from our users."

Michal Sadowski

CEO at Brand24

"Prodsight helps inform our product roadmap. We discovered that customers were confused about the plans on our pricing page. We used Prodsight to identify points of confusion, which informed our redesign. After launching our update, Prodsight helped us measure the drop in conversation volume related to pricing, so we knew the update had a positive impact."

Richard Grulich

Product Marketing Manager at Storyblocks

"We had no stats on what users were saying in our Intercom conversations so we used our intuition when reporting on customer issues. With Prodsight we can easily track customer issues in real-time, assess impact and prioritise the right improvements for our users."

Sahil Makadia

Operations at Catapult

"Prodsight makes it so easy to get actionable insights from your Intercom conversation data and puts you on a path to solving real problems for your customers."

Jeff Gardner

Head of Partnerships at Intercom

Uncover your customer insights

Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights.

See the demo