AI-powered tagging for Zendesk
Trusted by leading brands
Understand Contact Reasons
Identify and track contact reasons and inform your knowledge-base, chatbot answers, agent training and build a more efficient support organization.
Track Customer Issues
Easily uncover and quantify customer issues affecting your customer experience. Give product and engineering teams easy access to rich ticket insights on Prodsight.
Free up your agents' time
You need ticket insights but let's be honest, ticket tagging is the last thing on your agents' priorities. Free them up and let Prodsight automate the tagging.
How does it work?
Tailored Auto-Tagging
Prodsight automatically tags your data based on a custom tagging taxonomy.
Easily create tailored topics and track specific aspects that matter to you and your business.
Discover Topics with AI
Prodsight scans your data daily and surfaces new frequently mentioned topics as Topic Suggestions.
This helps you keep on top of emerging customer issues and resolve them before they escalate.
Monitor Customer Sentiment
Prodsight analyzes the sentiment of every customer message and turns that into a Net Sentiment Score.
Sentiment analysis allows you to understand which areas drive the most customer friction and improve your customer experience.
Get Historic Insights
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Go beyond Zendesk ticket tagging
Import and analyze all your customer feedback with Prodsight
App Store
Play Store
Trustpilot
Typeform
Book a demo
Schedule a demo to learn how you can improve your customer experience with customer feedback analytics.