Intercom insights with zero tagging
Prodsight automatically tags your Intercom conversations so you can identify the most important issues and improve your product
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Create your own custom topics to track specific elements or features of your platform.
Use sub-topics to drill-down into topics to identify underlying issues.
AI Topic Discovery
Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Our AI suggests topics such as pricing complaints, technical issues and cancellations
Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.
See the sentiment for every single support message you’ve received.
Still tagging Intercom conversations?
Tired of tagging messages and creating reports that go out of date as soon as you publish them?
Get real-time insight into your customer issues without any tagging with Prodsight.
Prodsight gives us unlimited power. It’s like having a person that knows everything about our customers that we can communicate with whenever we want. Without it, we’d struggle to fully understand our customers.