Freshdesk insights with zero tagging
Prodsight automatically tags your customer conversations so you can identify the most important issues and improve your product
Still tagging Freshdesk tickets?
Tired of tagging messages and creating reports that go out of date as soon as you publish them?
Get real-time insight into your customer issues without any tagging with Prodsight.
Prodsight gives us unlimited power. It’s like having a person that knows everything about our customers that we can communicate with whenever we want. Without it, we’d struggle to fully understand our customers.
Product Owner, Brand24
AI Topic Discovery
“Tell me something I don’t know”. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Our AI suggests topics such as pricing complaints, technical issues and cancellations
Create your own custom topics to track specific elements or features of your platform.
Use sub-topics to drill-down into topics to identify underlying issues.
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.
See the sentiment for every single support message you’ve received.
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Uncover your customer insights
Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights.