Automate your Freshdesk ticket tagging
The OLD way
Inconsistent and time-consuming
You need actionable customer insights to scale efficiently but the current system isn't working
OPTION 1: Manual Tagging
Manual tagging doesn't scale
As your Freshdesk ticket volume grows, manual tagging quickly breaks down. This leaves you in the dark as to what are the true contact reasons and which customer issues need to be prioritized.
Option 2: Freshdesk Automations
Overly basic automation
You can use Freshdesk Automations to tag conversations but it’s very hard to get the the rules right which leads to incorrectly tagged conversations.
The PRODSIGHT way
Ticket auto-tagging that you control
Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before
Connect your Freshdesk account
Connecting your Freshdesk account to Prodsight is simple and straightforward. Prodsight will instantly start analyzing your historic conversations.
Create the topics that you want to track
Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.
Get real-time reporting on customer issues
Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.
Track topics trends, understand what matters the most to your customers and take decisive action.
Centralize all your customer feedback
Prodsight can not only analyze your Freshdesk tickets but also online reviews, NPS, surveys and all other customer feedback in one place.
Works with 100+ languages
All your multi-lingual feedback will be automatically translated for consistent analysis
These companies have already automated their customer insights
We take the security and privacy of your data very seriously