Podcast: How to Build a Tagging Taxonomy

Our CEO Tadas Labudis appeared on the Customer Support Leaders podcast to talk about one of his favorite topics – support tagging taxonomies.

We’ve previously written about how to build a strong tagging taxonomy and the key principles behind it. This episode builds on that and covers a few more areas:

❓ Why you should tag tickets

🏃‍♂️ How to get started with tagging from scratch

🎯 Why CONSISTENCY is key

🤕 How tagging process can break down

🚀 How to future-proof it

You can listen to this episode on iTunes or Spotify. Enjoy!