Podcast: How to Build a Tagging Taxonomy
Our CEO Tadas Labudis appeared on the Customer Support Leaders podcast to talk about one of his favorite topics – support tagging taxonomies.
We’ve previously written about how to build a strong tagging taxonomy and the key principles behind it. This episode builds on that and covers a few more areas:
❓ Why you should tag tickets
🏃♂️ How to get started with tagging from scratch
🎯 Why CONSISTENCY is key
🤕 How tagging process can break down
🚀 How to future-proof it
Tadas is the Founder and CEO of Prodsight. He’s obsessed with the customer experience and data-driven product management. On weekends you’ll find him drumming, cycling, or drinking coffee.