How to build a strong tag taxonomy to analyze customer feedback
Companies talk to customers every day via a wide range of channels from customer support,…
Intercom conversation tagging: Manual vs Tag Rules vs Prodsight
Intercom conversation leaves a trail of valuable data around the issues your customers have experienced,…
Panel on The New Norms for Customer Experience
On 16 July, our Founder and CEO Tadas Labudis will be joining Freshworks in a panel discussion…
Send feedback to Prodsight from 2,000+ sources via Zapier
Part of the Prodsight vision is to allow users to discover their most important customer…
How Prodsight helped Brand24 discover their most important customer issues
“Prodsight gives us unlimited power. It’s like having a person that knows everything about our…
COVID-19 Discount
With all that’s going on right now due to the COVID-19 pandemic, there is more…
How to replace face-to-face feedback in the age of social distancing
The COVID-19 outbreak is rapidly changing the way people work. This makes it even more…
How to make sense of your COVID-19 support tickets
We’re all making changes in the uncertain times surrounding the outbreak of COVID-19 and it…
Why you should stop tagging tickets in your support platform
Insights from feedback data, such as support tickets can be incredibly powerful. Most companies are…
How to automatically tag Zendesk tickets to supercharge reporting
Zendesk is an extremely powerful platform, but sometimes it can be hard to know exactly…