Learn from every customer conversation

Trusted by leading brands

The PRODSIGHT way

Ticket auto-tagging that you control

Prodsight replaces your broken manual tagging process and gives you deeper customer insights than ever before

STEP 1

Connect all your channels of customer feedback

Prodsight can automatically analyze all your support tickets, online reviews, NPS, surveys and all other customer feedback in one place.

STEP 2

Create the topics that you want to track

Create topics to track customer issues, common requests, feature feedback as well as positive feedback about your product or service.

STEP 3

Get real-time reporting on customer issues

Reporting is completely automated once you add your topics. Absolutely no manual tagging is required.

Track topics trends, understand what matters the most to your customers and take decisive action.

Works with 100+ languages

All your multi-lingual feedback will be automatically translated for consistent analysis

These companies have already automated their customer insights

 5/5

"Prodsight increased our understanding of customer pain points through analysis of support data without any manual effort from our busy support team. Our product team can easily see what the main pain points for customers are and we can make recommendations for changes quickly with minimal effort."

Gemma Johnson

Head of Customer Success

 4.5/5

"Prodsight automatically analyzes and tags feedback from different channels and centralizes it into one place. This is very helpful for sharing insights with my product team, making improvements, and keeping our finger on the pulse with our customers. It has saved so much time compared to doing it manually."