The fastest way to understand your customers
Trusted by leading brands
INTEGRATIONS
Centralize all your customer feedback
Support Tickets
Prodsight can automatically analyze support tickets from popular platforms like Zendesk, Intercom and Freshdesk and combine it with your other customer feedback.
Online Reviews
Easily analyze your online reviews from 85 popular platforms like Trustpilot, Apple App Store, Google Play Store, Capterra and many more.
Surveys and other feedback
Prodsight can import feedback from hundreds of survey, NPS and form tools via Zapier and Google Sheets.
TOPIC DISCOVERY
Discover emerging customer issues and requests
Prodsight automatically scans all your customer feedback and surfaces the most important topics that you should be tracking.
Our AI can surface various product issues, common requests as well popular keywords and phrases so you never miss an emerging trend.
REAL-TIME REPORTING
Turn hunches into hard data
Reports & Dashboards
Track the performance of each customer topic and understand what matters most to your customers.
Visualize customer insights with our interactive real-time graphs and charts.
Net Sentiment Score
Automatically analyze the sentiment of every customer message and track how your customers feel about particular topics as well as overall.
Three-tier topic taxonomy
Organize your customer feedback with a flexible three-tier taxonomy.
Breakdown any topic into Subtopics to get specific insights and get a birds-eye-view with Topic Groups.
Topic Tracking
Instantly find relevant feedback
Smart Intent Detection
Prodsight can automatically detect and distinguish between customer issues, compliments, churn and other types of user intent. This helps find the relevant feedback without manual tagging.
Keyword Tracking
Whether you’re tracking feedback about particular products, features, names or locations – you can find the relevant mentions with Prodsight instantly.
Blazing fast search
Prodsight can comb through hundreds of thousands of support tickets, reviews and surveys to find the relevant feedback in seconds.
MULTI-LINGUAL
Works with 100+ languages
Prodsight can automatically detect and translate feedback to English from over 100 languages with high accuracy.
Analyze your customer feedback whatever language it comes in.
Some of our integrations
Analyze customer feedback across all your apps
It's time to hear your customers out
Start a free 14-day trial to discover the insights lurking in your customer feedback.
If you'd like to learn a little more first, you can schedule a call with one of our team who would be happy to answer any of your questions.