Make sense of all your customer feedback
Prodsight automatically analyzes all your customer feedback so you can uncover and track customer issues in real-time
AI Topic Discovery
Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Our AI suggests topics such as pricing complaints, technical issues and cancellations
Custom Topics
Create your own custom topics to track specific elements or features of your platform.
Use sub-topics to drill-down into topics to identify underlying issues.
Retrospective Tagging
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Sentiment analysis
Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.
See the sentiment for every single support message you’ve received.
Benefits
Integrations
Analyze customer feedback across all your apps
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