Customer Feedback Intelligence
Deeply understand customer feedback across all channels - from support tickets to reviews
Trusted by leading brands
How teams use Prodsight
Leading brands use Prodsight to build better customer experiences, from product to support
How does it work?
Centralize Customer Feedback
Bring all your feedback to one easily accessible place from all your favourite tools.
Analyze your support tickets, reviews, surveys and other customer feedback automatically.
Discover Topics with AI
Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking.
Our AI suggests topics such as pricing complaints, technical issues and cancellations
Track any Topic
Create your own custom topics to track specific elements or features of your platform.
Use sub-topics to drill-down into topics to identify underlying issues.
Get Historic Insights
Create topics whenever you like and Prodsight will include all the messages, even if they were submitted before you created the topic.
Change or update your topics whenever you want, all the relevant messages will be added automatically.
Gauge Customer Sentiment
Sentiment analysis allows you to understand how your users feel about certain tags or product features, rather than solely relying on conversation volumes to prioritise issues.
See the sentiment for every single support message you’ve received.
Works with 100+ languages
Analyze your customer feedback whatever language it comes in.
Prodsight can automatically detect and translate feedback to English from over 100 languages with high accuracy.
Book a demo
Schedule a demo to learn how you can improve your customer experience with customer feedback analytics.