Prodsight

Text and sentiment analysis for customer conversations

Turn your customer support conversations into insights

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Topic Analysis

Topic Analysis

Uncover topics that matter to your customers
Sentiment Analysis

Sentiment Analysis

Understand how customers feel about different service areas
Segmentation

Segmentation

Filter topic reports by user attributes
Easy to set-up

Easy to set-up

No technical know-how is needed to use Prodsight
Secure

Secure

We treat security seriously and are GDPR-compliant

Discover what matters to your customers

  • Identify frequently mentioned topics
  • Find correlation between topics
  • Understand topic and conversation sentiment
Track topics that matter to your customers

Put support conversation analysis on auto-pilot

  • Save time with automated analysis
  • No manual tagging required
  • Get instant access to interactive reports
Put support conversation analysis on auto-pilot

Make customer-centric business decisions

  • Identify issues and improve customer experience
  • Improve self-help resources and reduce support cost
  • Inform and prioritize product roadmaps
Make data-driven business decisions

Integrations

Intercom Integration

Intercom

Available
Zendesk Integration

Zendesk

Available
Freshdesk Integration

Freshdesk

Coming soon
Hubspot Support

Hubspot

Coming soon
Drift Integration

Drift

Coming soon

Pricing

Annual (Save 20%)
Monthly

STARTUP

$79 / month
$99 / month
  • Topic Analysis
  • Sentiment Analysis
  • 1,000 Monthly Conversations
  • 6-month Historic Analysis
  • 3 Dashboard Users
  • Data Exports
POPULAR

PRO

$159 / month
$199 / month
  • Topic Analysis
  • Sentiment Analysis
  • 10,000 Monthly Conversations
  • 6-month Historic Analysis
  • 5 Dashboard Users
  • Data Exports

SCALE

$479 / month
$599 / month
  • Topic Analysis
  • Sentiment Analysis
  • 100,000 Monthly Conversations
  • 6-month Historic Analysis
  • 10 Dashboard Users
  • Data Exports

Success stories

Phil Hayes of Eventree

"Issues which caused the most friction for users immediately bubbled to the top in the Prodsight reporting."

Phil Hayes Eventree

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Want to see Prodsight in action before you sign up? Watch a quick video or book a personal demo with one of our team.
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